Process is typically misunderstood and over-simplified. Piper's
team will often starts these engagements by asking, “What are you
going to report on to manage your enterprise? What data do you
use?” Piper's consultants will then analyze business process
(and data collection) around desired metrics as baseline operations,
which lead into specialization in revenue maximization, cost
minimization, headcount optimization and/or increasing efficiencies.
consultants have worked at numerous large Fortune 50 clients,
including MCI, Verizon, and General Electric, and have deployed the
only recognized 6 Sigma compliant telecom operations process.